Thank you for choosing San D, Enjoy Costless platform where you can trade for free.
Please read our the terms and conditions.
Stores Terms & Conditions
- Introduction.
1. This Agreement is a binding agreement between you and Sandav delivery. It also sets out some of the terms and conditions governing your Store and the selling of goods, products and services from your Store on this Platform, so please read it carefully. Please note that you are required to accept the Site terms and conditions before Sandav delivery will open your Store. If you are uncertain, or do not agree with the terms and conditions below or any of the Site terms and conditions, then you should not accept them, which will result in Sandav delivery declining your application for a Store.
2. Attributes of a Store Owner – Do You Have What It Takes?
2.1. Owners of Stores must strive to achieve exceptional “customer service” and ensure that the user’s experience at the Store is highly satisfying for the user and will encourage the user to return to the Store.
2.2. Owners of Stores must employ sound business acumen at all times and conduct themselves and the Stores in an honest, friendly and in a commercially sensible manner and immediately take action to resolve any user complaint or query in an efficient and effective manner.
3. Store owner – Do You Qualify?
3.1. In order to qualify as merchant at Sandav delivery, you must meet all of the following criteria:
3.1.1. You must be a registered juristic entity such as a Private company, close corporation or Verified individual.
3.1.2. Your record must be positive and free from any faults, judgments or adverse listings and you must have a sound trading history. We reserve the right to carry out an investigation on your trading history and any other source that will enable us to make an informed decision on whether or not to grant you a Store. Acceptance of our terms and conditions provide us with the necessary consent to carry out necessary investigations;
3.1.3. You must have an unblemished track record with Sandav delivery and you must have been a Seller for not less than 6 months;
3.1.4. You must be familiar with the manner and way in which Sandav delivery operates and you must have accepted all the terms and conditions of Sandav delivery that applies to you;
3.1.5. You must have a minimum of 20 positive ratings from Buyers;
3.1.6. Your rating feedback must be 98% positive or higher at all times;
3.1.7. In addition to specific goods or product warranties, you must provide a 30 day warranty on sales from date of payment.
4. Costs Associated with Operating a Store
4.1. As a prospective Store owner you are required to familiarize yourself with the costs and fees that are applicable in operating a Store.
4.2. The following fees applies to all customers shopping on the platform.
4.2.2 12 % transactional fee (payed by the customer)
4.2.3 A fixed R30 will be deducted from the shipping cost paid by customer when picking a Courier as shipping method R120 of the shipping cost will be payed to store owner to ship the order.
4.2.4. Shipping cost accumulated when customer choose to use 60-70 minutes service which is referred as bike or car, no shipping will be paid to store owner, as earnings will be paid to our delivery man and cover fulfilling costs.
4.2.5 No Subscriptions
4.2.6 No Extra costs or hidden
4.2.6 No Monthly fees
Example; if you sold a product that is listed R600 on the app a total of 12% transactional fee will be charged on a buyer’s account / customer .100% of the Product cost will be paid to the store or merchant which is R600, an extra 12 % will be accumulated from the Buyer account / customer.
4.2.7. Seller will receive funds after 3 days however, in case the customer request for a refund, release of funds will be at hold until the case or issue has been resolved for both parties
4.2.8. Available earnings will be shown on your store admin.
4.4. Enhanced listing options are available to Store owners at an additional cost please contact us for Enhance listing of your product to be listed on the homepage of the App.
5. Parcel Handling policy
5.1 Returns will be performed by the seller and all goods will be returned by store owners to their preferred addresses no goods should be sent to San D.
5.2 All complaints regarding the order must be directed to the seller since a seller will be fully reliable for an order.
5.3.1 In terms of errors and returns, a customer will notify the Store via Contact me button under order history .The store is fully responsible for contacting customers immediately after receiving a notification failer to respond in 24hrs may results in mechant being changed. However,
5.3.2 Shipping fee and Transactional fees will not be refunded to customers at any point even if they qualify for the full refund.
Every customer has a right to take insurance for every order when shopping at San D. Failing to take insurance will be at buyer’s risk since we can’t guarantee a full refund upon request.
A 3% percentage insurance will be made optional for customers to insure their orders.
5. Terms and Conditions of Stores
6.1. Terms and conditions:
6.1.1. Stores must fully comply and adhere to the terms and conditions stated above and below (“the Store terms and conditions”), as well as with all the terms recorded on Sandav delivery;
6.1.2. Sandav delivery reserves the right to make amendments to the Store terms and conditions as well as the terms and conditions recorded on this Site from time to time without notice to the Store owners or its representative and it is therefore the Store owner’s responsibility to keep up to date with any amendments.
6.2. Opportunity granted to Store:
6.2.1. Stores must only sell goods, products or services through the warehouse or store, its owners are not allowed to solicit sales of the goods, products or services through their own e-commerce, websites or any other channels outside of the Store and Sandav delivery process and the Store and its owners are not allowed to provide incentives to Users to purchase goods, products or services outside of the Store or the Sandav delivery process;
6.2.2. Stores are allowed to market themselves whether over the Internet or in print media or any other form of marketing without the express permission of Sandav delivery. Any unauthorized use, misuse or abuse of Intellectual Property Rights will be frowned upon by Sandav delivery and Sandav delivery will act accordingly.
6.3. Product range and sales:
6.3.1. Stores must stock and sell a consistent range of goods, products and services. Any material departure from current goods, products and services must be on notice to Sandav delivery before any such new or other goods, products and services may be stocked and sold;
6.3.3. Stores must maintain a minimum of 10 concurrent listings at any given point in time.
6.3.4 No counterfeit or illegal goods should be sold in our platform.
6.3.5 Sellers must ensure correct parkaging example; if the product is fragile they must label it as fragile.
6.4. Ratings:
6.4.1. Stores are required to maintain a positive rating of more than 98% at all times ;
6.4.2. Stores are required to maintain 20 net positive ratings from Buyers at all times;
6.4.3. Sandav delivery reserves it’s rights to appoint a Store if it does not have a trading history and consequently will not have positive ratings of more than 98% if the Store is an international or national business concern with a well known reputation and / or brand, amongst other factors that rest within the sole discretion of Sandav delivery.
6.5. Customer queries or complaints:
6.5.1. Stores are required to resolve queries and / or complaints of whatsoever nature by Buyers with the utmost of efficiency and effectiveness;
6.5.2. Any queries and / or complaints referred to above that are not resolved by the Store in a manner that is satisfactory to Sandav delivery, will cause Sandav delivery to intervene and resolve the query and / or complaint;
6.5.3. Sandav delivery may refund all or a percentage of the monies that may resolve the query and / or complaint and Sandav delivery will claim any such monies that it has paid to the Buyer from the Store.
6.5.4. The Store hereby consents and authorizes Sandav delivery to deduct any monies that may be due to the Stores in light of Sandav delivery refunding the Buyer and to retain such monies as damages that Sandav delivery has suffered.
6.5.5. Sandav delivery, in addition to retaining monies may also:
6.5.6. Close the Store and downgrade the Store to the status of a normal Seller on the Site; or
6.5.7. Close the Store with immediate effect;
6.5.8. Proceed against the surety to recover any monies due to Sandav delivery as to recover any monies as a result of damages suffered by Sandav delivery.
6.6. Fees and Payment:
6.6.1. The transaction fees are charged per product or service sold, all fees are deducted from net sale.
Sellers are encouraged to list their products prices 12% cheaper than in store since customers will be charged 12% more for transactional fees accumulated when buying a product.
6.6.2 If shipping cost exceed R120 additional cost will be paid by a seller, San D will only pay the seller R120 for shipping an order.
If the store offers free delivery, the cost of fulfillment will be charged to the Store account.
6.6.3 A seller is fully responsible to ship the order using their preferred courier, San D will only fulfill orders via a 60-70 minutes service which are bikes and cars.
6.6.4. Incase of the seller sending incorrect or damaged items to the customer. A Seller must correct the issue by sending a correct item to the customer and send back the incorrect or fault items.
6.6.5 Our fixed shipping rate is R150 for all orders fulfilled using Courier, however if the customer chooses to ship the item using 60-70 minutes service ccot will automatically calculated by the system and bill the customer accordingly.
6.6.6. If any fees are not paid on time in time, Sandav delivery strictly reserves its rights to suspend the Store which will result in all trading activity on the Store ceasing immediately and the Store will be issued with an official notice recording the non-payment and further recording that should payment not be received by Sandav delivery within 72 hours of demand,
Failure to adhere to 6.6.5, Sandav delivery will:
6.6.6.1 Close the Store with immediate effect or
6.6.6.2 Close the Store and downgrade the Store to the status of a normal Seller on the Site; and/or
6.6.6.3. Proceed against the Store and/or the surety to recover any monies due to Sandav delivery or to recover any damages suffered by Sandav delivery.
6.6.6.4. Stores may be reinstated by Sandav delivery if payment is received by Sandav delivery at the sole and absolute discretion of Sandav delivery.
6.7. Suretyship
6.7.1. The surety, by his signature hereto, binds himself in favor of Sandav delivery, its successors-in-title and assigns as surety for and co-principal debtor in solidum with the Store for the due and punctual performance by the Store of all its obligations to Sandav delivery in terms of this document. The suretyship obligation is an unlimited obligation with regard to any and all present and future indebtedness already incurred or to be incurred by the Store, notwithstanding any agreed limit from time to time.
6.7.2. The suretyship shall remain in full force and effect notwithstanding:
6.7.2.1. Any indulgence, concession, leniency or extension of time which may be shown or given by Sandav delivery to the Store;
6.7.2.2. Any amendment/s to this agreement and/or other agreement for the time being subsisting between the parties.
6.7.3. The surety hereby renounces the benefits of the legal exceptions “non causa debiti”, “errore calculi”, “excussion”, “division”, “no value received” and “revision of accounts”, with the meaning and effect of all of which he declares himself to be fully acquainted.
6.7.4. Any judgment, whether formal or informal, in Sandav delivery favor against the Store shall, notwithstanding that the surety has not been joined in the proceedings giving rise to the judgment, preclude the surety from being entitled to dispute the merits of the claim in respect of which the judgment has been granted, in proceedings against the surety.
6.7.5. The surety acknowledges that he/she has been given an opportunity to read through, seek advice and ask questions on the contents of this clause 6.7.
6.8. Warranty of Authority
6.8.1. The signatory warrants, as a material warranty which Sandav delivery relies on in entering into this agreement, that he is duly authorized to represent and bind the Store to this agreement, and that he has read and understood each term and condition of this agreement and the Annexures and accepts them as binding on him/her and the Store
6.9. Costs
6.9.1. The Store and the surety shall be liable jointly and severally for all costs incurred by Sandav delivery in the recovery of any amounts or the enforcement of any rights which it has hereunder, including collection charges and costs of an attorney and own client scale and costs of counsel as on brief whether incurred prior to or during the institution of legal proceedings if judgment has been granted, in connection with the satisfaction or enforcement of such judgment.
6.10. Termination
6.10.1. The Store is entitled to give Sandav delivery 24 (twenty four) hours notice of its intention to close the Store. R450 fee will be applied to the Store owner or authorized representative may during a month, terminate the ability to trade as a store, by sending a written notice to support@sandavdelivery.co.za
6.10.2. Upon receipt of the written request, Sandav delivery may at its election agree to accept such notice and close the Store and terminate the Stores business relationship with Sandav delivery, alternatively allow the Store to revert to a normal Seller, at Sandav delivery sole discretion.
6.10.3. The Store will not be entitled to any refunds of Store related fees of whatsoever nature in respect of any monies paid to Sandav delivery for whatsoever reason if the Store gives notice of its intention to close the Store, whether notice is received prior to the end of the month or during the course of the month. The store fees will still apply for that month and will not be prorated if a seller reverts back to normal selling status during a particular month.
6.10.4. Termination of the Store and the consequent closing of the Store shall not relieve the Store of the obligations imposed upon the Store and the surety by this agreement and the Site terms and conditions, which by the very nature of the obligation are required to survive post termination of this agreement. The Store is required to fulfill and / or deal with any sale in progress, refund, Buyer complaint or query and whatever other issue or item that the Store is required to fulfill and / or deal with.
6.11. Furnishing of Information
6.11.1. The Store and the surety shall forthwith after the conclusion of the signing of this document, furnish Sandav delivery with all information and documentation reasonably required by Sandav delivery to enable it to comply with its obligations. The Store and the surety warrant that the information given is true and correct in every respect. The Store and the surety undertake to update the information furnished to Sandav delivery in order to ensure that the information is accurate and up to date.
6.12. Domicilium and notices
6.12.1. The Store and surety choose their domicilium citandi at executandi (“domicilium”) for the purposes of the giving of any notice, the payment of any sum, serving of any process and for any other purpose arising from this document at their address as set in the Store application form to which this Store terms and conditions are attached. The Store and the surety agree that should any notice be received in terms of the National Credit Act that such notice may be given by prepaid registered post.
6.12.2. Each of the parties shall be entitled from time to time, by written notice to the other, to vary its domicilium to any other address which is not a post office box or poste restante.
6.12.3. Any notice given and any payment made by any party to any other (“the addressee”) shall be in writing and if:
6.12.3.1. delivered by hand during the normal business hours of the addressee at the addressee’s domicilium for the time being shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee at the time of delivery;
6.12.3.2. posted by prepaid registered post to the addressee at the addressee’s domicilium for the time being shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee on the 4th day after the date of posting;
6.12.3.3. transmitted by telefacsimile or e mail to the addressee’s telefacsimile or e mail address for the time being shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee on the 1st business day after the date of transmission.
6.13. Documentation
6.13.1. Before the Store is opened we require copies of:
6.13.1.1. Identity or passport documents of the owner’s of the Stores
6.13.1.2. Certificate of incorporation of company, Close Corporation or individual.
6.13.1.4. Proof of bank accounts
Sellers are required to upload their banking details on the seller portal to receive funds.
6.13.1.5. FICA documents
6.14. General
6.14.1. All and any business undertaken, including any advice, information or service provided whether gratuitously or not by Sandav delivery is subject to the terms and conditions of this agreement and the Site terms and conditions, which Site terms and conditions shall be deemed to be incorporated herein.
6.14.2. We will provide you with a Store only once you have accepted the terms and conditions of this agreement by signing below and once you have fulfilled any other criteria or requirements stipulated by Sandav delivery.
6.14.3. Please note that Sandav delivery reserves the right to amend the terms and conditions contained in this agreement and the Site terms and conditions
The Company respects the privacy of its Service users. Please refer to the Company’s Privacy Policy
Disclaimer
7.1 We are not responsible for any business loss (including loss of profits,
revenue, contracts, anticipated savings, data, goodwill or wasted
expenditure) or any other indirect or consequential loss whatever.
7.2 We are not liable in any circumstances for damages resulting from loss
of use, loss of data or loss of revenues or profits, whether in an action
of contract, negligence or otherwise, arising out of or in connection with
your use of our services.
7.3 Our App and Services are provided “as is”. As to Our app and Services, we make no representation or warranty of any kind, express
or implied, including, without limitations, warranties.